KhaiB Solutions is committed to protecting your privacy and complying with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. This policy explains how we handle your personal information.
Who We Are
KhaiB Solutions ("KhaiB", "we", "our", or "us") is a Canadian corporation providing global sourcing, custom manufacturing, logistics, and distribution services to businesses across Canada and internationally.
Our principal place of business is in Canada. We are responsible for the personal information we collect and hold about you, and we have designated a Privacy Officer who is accountable for our compliance with this policy.
Information We Collect
We collect personal information only when it is necessary to provide our services or respond to your inquiries. This includes:
- Contact information — your name, company name, email address, and phone number when you submit a project inquiry or contact form.
- Project information — product descriptions, quantities, timelines, and any files or specifications you voluntarily provide.
- Communication records — emails, messages, and notes from our interactions with you.
- Technical data — IP address, browser type, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
- Business information — company details, billing information, and transactional records when you engage our services.
We do not collect sensitive personal information such as social insurance numbers, health records, or financial account numbers through our website.
How We Use Your Information
We use your personal information only for the purposes for which it was collected, including:
- Responding to project inquiries and providing quotes
- Delivering sourcing, manufacturing, and logistics services
- Communicating project updates, timelines, and status reports
- Processing transactions and managing business relationships
- Improving our website and service offerings
- Sending relevant business communications you have requested
- Complying with legal and regulatory obligations
- Preventing fraud and ensuring website security
We will not use your personal information for purposes other than those listed above without first obtaining your consent, except where required or permitted by law.
Legal Basis for Processing
Under PIPEDA and applicable Canadian privacy law, we process your personal information based on the following grounds:
- Consent — when you submit a contact form, request a quote, or sign up for communications, you consent to our use of that information for the stated purposes.
- Contractual necessity — when we need your information to fulfill a service agreement or respond to a pre-contractual request.
- Legitimate business interests — for example, to improve our website, prevent fraud, and maintain security.
- Legal obligation — when we are required by law to process or retain your information.
You may withdraw your consent at any time by contacting us at info@khaib.com, subject to legal or contractual restrictions.
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:
- Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., email platforms, analytics providers), who are contractually bound to keep your information confidential.
- Manufacturing and logistics partners — when necessary to fulfill your project, we share relevant details with our supplier and logistics network, limited to what is required.
- Legal compliance — when required by a court order, regulatory authority, or applicable Canadian law.
- Business transfers — in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, with prior notice provided.
Any third parties with whom we share your information are required to maintain appropriate safeguards consistent with this Privacy Policy.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Inquiry and contact data — retained for up to 3 years from last contact, unless you request deletion sooner.
- Client project records — retained for 7 years after project completion in accordance with Canadian business record-keeping requirements.
- Website analytics data — retained in aggregated, anonymized form.
When personal information is no longer required, we securely destroy or anonymize it.
Your Rights
Under PIPEDA and applicable Canadian privacy legislation, you have the right to:
- Access — request a copy of the personal information we hold about you.
- Correction — request that inaccurate or incomplete information be corrected.
- Withdrawal of consent — withdraw consent for the use of your personal information, subject to legal or contractual restrictions.
- Complaint — file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at www.priv.gc.ca if you believe your privacy rights have been violated.
To exercise any of these rights, please contact our Privacy Officer at info@khaib.com. We will respond within 30 days as required by PIPEDA.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. These include:
- Essential cookies — required for the website to function properly.
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics). Data is aggregated and anonymized where possible.
- Preference cookies — remember your settings and preferences.
You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, disclosure, or misuse. These measures include:
- Encrypted data transmission using SSL/TLS technology
- Access controls limiting information to authorized personnel only
- Secure storage and regular security assessments
- Employee training on privacy and data protection practices
While we take reasonable precautions, no method of transmission over the internet is 100% secure. In the unlikely event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA's mandatory breach reporting rules.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information. This Privacy Policy applies solely to information collected by KhaiB Solutions.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will promptly delete it. If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:
KhaiB Solutions — Privacy Officer
Email: hello@khaib.com
Phone: 1-672-513-9099
Website: www.khaib.com